GET IN TOUCH

QUESTIONS AND ANSWERS

How do I place an order?


Head to our PRE-ORDER page and add as many items as you like (in the weight or quanity you desire) to your cart. Once you are happy with your cart, check what market we will be at on Saturday's and type in the space provided which market you would like to collect from and when. Once we receive your order, we will send you a confirmation email and get to work on your order for collection! *Do note that all orders must be placed by Friday 12pm (midday) the day before the market you wish to collect from!




Where do you ship to?


Currently we personally deliver our goods to you. Right now, to be as green as possible, we can only deliver to areas in Sydney and Wollongong regions. If you are out of this area - please reach out to us and we will see what we can do! When the chance arises, we will offer Australia-wide shipping.




What are your shipping prices?


Sutherland Shire - $2.99 Sydney Region - $9.99 Wollongong Region - $9.99 Free Shipping for orders over $100! Free Collection from our Market Stall as well :)




What shipping company do you use for out of area deliveries?


Sendle! Sendle is an Australian-based company that provides courier services locally within the country. The company primarily competes with the government owned Australia Post and it is the first postal company in the country to offer 100% carbon neutral delivery services. They are a registered B Corp business and we love working with them!




What products do you use to pack orders?


- Compostable Australian-made Bags with a recyclable and re-usable tin tie to keep the food inside fresh and delivery safe. These bags are lined with a vegetable film that acts very similar to plastic to make sure your products are protected and they also have a window in which you able to see what is inside. Once the tin tie is removed, these bags can be composted at home. - Compsostable sticker with our logo. Bio-based adhesives designed to be broken down by bacteria and vegetable based ink - FSC certified kraft brown shredded paper (only used when necessary) - Biodegradable packing peanuts made of non-toxic corn fibred that is 100% dissolvable in water (only used when necessary) - Compostable mailing stickers with a bio-adhesive - Compostable mailer bags that are home compostable. Waterproof, durable and re-useable as they come with two adhesive strips. - Compostable PLA rubber tape - looks very similar to, and acts the same as plastic however is 100% compostable at one of Australia's 150 Industrial Composting and Organics Recycling facilities. Can also be recycled.




Can we BYO jars and containers?


Of course! We highly encourage and prefer you to BYO jars - to reward this, we offer 50c off every product that you bring a jar for! We will tare your container prior to filling it so you only pay for what you get, plus the 50c discount! If you forget, are unable or want to grab a few extra goodies on the day of the market, we will always have our 100% home compostable bags available for you to use!





CONTACT US DIRECTLY 

thesoulfulpantry@gmail.com                    @thesoulfulpantry